Project Manager

Permanent
Delivery
Edinburgh

We are currently looking for a Project Manager to champion the delivery of a comprehensive programme of key projects and activates across Indicia Worldwide

Purpose of the role

The Project Manager will champion the delivery of a comprehensive programme of key projects and activates across Indicia Worldwide. Through a relationship-focused approach the Project Manager will to ensure delivery progresses effectively and efficiently utilising the available resources across the business. The Project Manager will work in partnership with internal and external stakeholders to  align customer and business goals and help optimise the prioritisation of work. You will intrinsically understand programme requirements through ongoing collection and analysis of data and feedback to refine and optimise the current delivery roadmap. As a Project Manager, you will lead and feed in to PMO initiatives, keeping Indicia focused on the customer and play a central role in directing the future of the delivery offering.

Key Responsibilities:

  • Ensuring excellence in the management and delivery of a Programme of key business projects.
  • Take ownership of the onboarding and offboarding of customer service management across service desks and the service delivery toolset.
  • Implementation and dissemination of Indicia’s PMO methodologies & principles.
  • Engages with clients and internal stakeholders to derive business requirements and documents the scope of a project while ensuring that business goals and objectives are properly captured. Ensure that the PMO team is a value add business function.
  • Articulate project management methodologies and processes in both technical and plain English language.
  • Lead and participate in key project delivery calls, statuses and updates in person an via video conferencing.
  • Create and refine key delivery reports than provide visualization and transparency to both the customer and internal business stakeholders.
  • Assists in business case development for clients looking to justify funding for a new initiatives.
  • Provide and/or engender consistent and honest client feedback in relation to customer delivery against a set of deliverables and KPIs. 

Skills, Knowledge and Experience:

  • Demonstrable experience in delivering exceptional customer service and support across a diverse customer base in a fast-paced Technology centric working environment
  • Impeccable attention to detail when delivering to SLA’s & KPIs
  • Proven ability to quickly adapt to new technologies, concepts, and approaches
  • Demonstrable experience in Service Desk management and deployment
  • Creation of  high-standard documentation across the service delivery cycle and the ability to hold multiple functions accountable for its creation
  • Ability to create structure in ambiguous situations and design effective processes
  • An understanding of Cloud Technologies and their application and benefits e.g. AWS, Azure, Oracle or Google
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Strong team leadership skills
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Experience working with, and managing, stakeholders and customers
  • Experience managing key business projects of a large scale effectively and efficiently.

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