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IT Support Technician

Budapest, Hungary

We are currently looking for a IT Support Technician to strengthen the vision of the IT Department and provide some 1st & 2nd line IT support to our Global Indicia Worldwide users.

Purpose of the role:

The IT Support Technician will deliver excellent service and strengthen the vision of the IT Department and provide some 1st & 2nd line IT support to our Global Indicia Worldwide users. You will be positively representing the department through direct contact with internal customers and on occasion some suppliers.

Key Responsibilities:

  • Maintain a high level of security to protect end to end user supplied equipment

  • Provide support to all Global end-users and other members of the IT teams

  • Set up all new and redistributed equipment to the Company including laptops and phones.

  • Update all relevant information and follow the new starters and leavers process throughout.

  • Maintain an accurate and up to date documentation of systems and infrastructure using tools provided

  • Take ownership of issues and ensure prompt and satisfactory resolution with minimal commercial impact.

  • Manage risk and mitigate liability around service delivery failure.

  • Keep abreast of latest technical advancements and legal\security requirements and make recommendations to improve current and future systems.

  • Ensure knowledge of Service desk tools is maintained including Desktop Central etc

  • Diagnose and resolve incidents using documented procedures to perform responsibilities

  • Supporting global business in its entirety for Indicia Worldwide

  • Able to work unsupervised but on the whole as a valued member of the IT team

  • Conduct remote troubleshooting where required

Key Experience, Skills and Knowledge:

  • Hand On experience Windows\Mac OS environments (support)

  • Adobe Creative Suite (support)

  • MS Teams collaboration tools

  • Cisco VPN

  • Microsoft Exchange and Office 365

  • Excellent customer service and problem solving skills

  • Project work

Salary: up to 4000000 HUF per annum.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.

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