Studio Manager

Purpose of the role:

As a Studio Manager, you will be working with some of the most recognizable global brands, which includes Unilever, Renault, Heineken and Friesland Campina. You will manage, direct and support your studio while assisting with the delivery of all production projects across all channels, on time and on budget whilst maintaining the highest possible production values. You will also be supporting the wider Creative Production Operations team on future indicatives

Key Responsibilities:

• Traffic Management, resource/capacity planning to ensure adequate resource
• Operational reporting, providing in-depth reports for the region on a weekly and monthly basis
• Forecast the monthly revenue on a weekly basis
• Identifying the need and facilitating the correct pathway for all overflow work
• Share expertise and specialist knowledge with, and the training of colleagues
• Provide direction to the team driving best practice to produce exceptional work and wider service delivery
• Analyse productivity to ensure optimal team resource
• On-going management of team performance and development in line with the personal appraisal and PDP requests, setting team and individual targets in line with both account and company objectives
• Establishing and maintaining effective relationships with the team, gaining trust and respect, driving engagement to provide a committed and high performing workforce
• Develop a comprehensive understanding of the Client's business and key drivers in that business sector
• Develop and maintain relationships with key Client stakeholders
• Help to manage Client's expectations in line with contracted SLAs
• Apply a commercial and value added approach to service delivery
• Ensure meaningful and timely communication with Client and any other stakeholders, including daily and monthly reviews and reporting
• Act as point of escalation for issues and ensure prompt and satisfactory resolution with minimal commercial impact, escalating through senior management when required. Manage risk and mitigate liability around service delivery failure
• Ensure service delivery in line with contracted SLAs and KPIs
• Ensure workflow and quality procedures followed throughout production cycle by team
• Challenge status quo to drive operational improvement
• Full understanding of Brand Guidelines and ensure their correct usage
• Apply precise attention to detail in daily tasks
• Understand colour management principles and ensure their correct usage in daily work flow
• Attain expert level application knowledge wherever appropriate
• Ensure consistent Studio output
• Be the super user for all the tools and systems within Indicia Worldwide suite of tools

Key Experience, Skills and Knowledge:

• Extensive experience in operations management
• Proven ability to exceed targets and SLA delivery
• Ability to troubleshoot
• Ability to deal with conflict resolution
• Relationship building - proven ability to establish strong relationships – both key stakeholders and team
• Excellent core technical Apple knowledge, Networking /infrastructure & PC beneficial
• Pre-media - Pre-flight & Proofing experience
• An understanding of colour management throughout entire workflow
• An in depth knowledge of Adobe CC & Office Suite
• Strive for excellence                                 
• Ability to motivate your team to succeed
• Ability to work on own initiative
• Ability to work strategically
• An influencer and leader
• Service driven

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.