Head of Integration

Purpose of the role:

As the Head of Integration, you will understand Indicia's goals and current challenges and, with these in mind, review Workbook to see if it will provide the structure required to support the objectives of the business. If so, then push forward to finalise the implementation, rollout and training of the software.

You will be advising and implementing on a variety of working processes that will accelerate integration and therefore overall efficiencies and effectiveness, including ongoing review of tools and processes:

The Head of Integration works with Indicia’s Project Managers, Client Services Team, and the delivery team managers in scheduling and allocating the work across the agency, and delivery teams. 

 Key Responsibilities:

• Implement the roll out of the new scheduling software to ensure efficient diary management and time effective scheduling, liaising with the delivery teams to ensure that the system is fit for purpose for all parties
• Work alongside the existing scheduling process to understand the internal process and way of working to date, to help influence the new scheduling tool and how this would integrate across the delivery teams, and eventually the wider business
• Create, manage and maintain schedules for the agency’s team’s workload; in detailed diary view, the information of which is to be supplied by the Client Services and Project Management teams
• Scheduling the work across the agency’s internal teams
• Advise on scheduling conflicts and clashes across project teams
• Act as an escalation point for resources when briefings, kick off meetings or WIPs do not happen, or the Indicia process is not followed
• Liaise with resources on any delays or changes to scheduled timings
• Inform project manager and client services of any project impacts prior to giving approval to move forward with any changes to scheduled timings
• Assist project managers/account handlers with diarizing project meetings including briefs, WIPs and sign offs
• Ensuring projects are resourced and delivered to the highest standards, to scope, on time and within budget
• Act as an escalation point for resources, if internal process is not followed, and flagging to relevant Client Services, and Project Managers.
• Line manager and develop the Scheduling Manager

Key Experience, Skills and Knowledge:

• Must possess the ability to remain calm and professional in a fast-paced environment
• Communication skills
• Flexibility and ability to plan, replan and replan again
• Punctuality, reliability and flexibility are required
• Good listener and ability to understand complex project requirements quickly
• You will have significant experience in the digital marketing industry
• Ideally, experience across multi disciplines, and multi-platform
• Familiarity and experience matrix resourcing
• High standards of professionalism with strong (and clear) written and verbal communication skills
• Technically competent, able to work with Developers, Business Analysts and Technical Architects to understand what is and isn’t technical feasible
• Understanding of other marketing disciplines such as Planning and Strategy, Creative, Data Analytics, Development, UX, to be able to add value to these processes
• Strong commercial awareness
• A natural leader and highly organised, a linchpin, someone that everyone in the agency looks to, as a facilitator and support
• You have a positive can-do attitude, are self-motivated and have a passion and curiosity for all things within the agency

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.